Terms and conditions

  • We take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ along with Privacy Policy before you book any tour or holiday or any service or make any transaction with SR Twin Solutions at any of the SR Twin Solutions office or at sales person or online on SR Twin Solutions website or otherwise. Once you book any tour or service with SR Twin Solutions, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the booking.
  • Terms and Conditions’ extend to all group tours, customized holidays, corporate tours, any other services and products for Domestic, International or Inbound organised by SR Twin Solutions’.
  • SR Twin Solutions has the final authority on the interpretation of these ‘Terms and Conditions’.
  • SR Twin Solutions reserves the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the ‘Terms and Conditions’.
  • Under any unprecedented force majeure situation or any changes in Government policy, SR Twin Solutions reserves the right to supersede any part of these ‘Terms and Conditions’ with an alternate and valid enforceable provision.
  • Each of these ‘Terms and Conditions’ shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.
  • These ‘Terms and Conditions’, together with the other booking related terms/ communication sent periodically, represent the entire agreement between SR Twin Solutions and you.
  • There is no agreement between the Company and you until the company has received the initial registration amount/ deposit as the case may be.
  • These ‘Terms and Conditions’ be called, ‘SR Twin Solutions Terms and Conditions’ or ‘SR Twin Solutions Terms and Conditions’.
  • These ‘Terms and Conditions’ may also be referred as ‘Rules and Regulations’.
  • SR Twin Solutions will be hereinafter referred as SR Twin Solutions’, ‘we’, ‘us’ or ‘our’ and its user will be hereinafter referred as ‘Guest/s’, ‘them’, ‘they’, their, ‘You’, ‘Your’, ‘tourist/s’, ‘traveller/s’, ‘client/s’, ‘customer/s’, ‘pax’, or ‘passengers’.
  • The website of SR Twin Solutions are collectively referred to as 'Website'.

  • ‘SR Twin Solutions’ works under the brand name SR Twin Solutions’, therefore, both these names will be considered one and the same and used synonymously therein.
  • ‘Website’ means www.srtwinsolutions.com and ‘Web page’ means a page on the Website www.srtwinsolutions.com.
  • ‘Brochure’ means a document with tour information in the form of printed brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price list, Tour Information Email etc.
  • ‘Tour’ means any Domestic/ International/ Inbound Tour organized by SR Twin Solution.
  • ‘Group Tour’ means number of guests booked on any scheduled tour comprising minimum 20 guests for Indian tour and 30 guests for international tour.
  • ‘FIT’ means Free Independent Travel and ‘GIT’ means Group Inclusive Tour.
  • ‘Corporate Tour’ means a special tour designed for corporates, industries, institutions, independent organisations, ad-hoc groups or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building and other events. This segment is also known as MICE i.e. Meeting. Incentive. Conference. Exhibition.
  • ‘Customized Holiday’ means a tailor-made holiday designed as per the requirements of an individual guest. This segment is also known as FIT.
  • ‘Inbound’ or ‘India Inbound’ means tours, packages or any service provided to foreign nationals or non-resident Indians to explore the states of India and the Indian Subcontinent.
  • ‘Speciality Tour’ means a group tour designed to meet special interest of travellers which include but not limited to Honeymoon Special, Women’s Special, Seniors’ Special, Singles’ Special, Short Trips, Cost Saver, Festival Tours, Adventure Tours, Trekking Tours etc.
  • ‘Guest/s’ means all the tourists, travellers, vacationers, sightseers, visitors, backpackers, customers, clients who have registered their names or enquired about tour/ package or booked the tour by making part or full payment for any scheduled tour, customized package or any other travel related service provided by sr twin solutions.
  • ‘Gender’ - The masculine gender shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations if any.
  • ‘Tour price’ means the price mentioned in the Tour Price Grid on the website/ mobile application/ sms/ email/ Whatsapp/ brochure / E-brochure/ leaflet/ advertisements on print, electronic and social media etc. which is to be paid by guests for booking the tour. Taxes, surcharges, if any, are payable over and above the Tour Price.
  • ‘Child’ means a guest who falls below the age of 11 years.
  • ‘Infant’ means a guest who falls below the age of 2 years.
  • ‘Extra bed’ or mattress means an additional roll-on mattress on floor in twin/ double bed room.
  • ‘Surcharge’ means an additional fee/ charge/ tax over and above the initially quoted tour price which is due to peak season/ special event, charged by the associates/ suppliers/ contractors/ tourism or government authorities.
  • ‘Peak Season’ and ‘Super Peak Season’ are the seasons of the year where the demand surpasses the supply which results in overall cost increase. This includes but is not limited to Summer Vacation, Diwali Vacation, Christmas Vacation, New Year Holidays, any Country Specific Vacation/ Festival or National/International Events etc.
  • ‘First Day/ Last Day/ Day’ of the tour shall start at any time (i.e. in the morning / afternoon / evening /night/ midnight) at the first destination depending on the arrival of the respective flight/ train/ cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a 'Day' of the tour shall mean a part of the day or 24 hours or its part thereof.
  • ‘Meal Service’ on tour comprise of pre-set breakfast (B)/ lunch(L)/ dinner(D) and/or any other snack and mineral water bottle as mentioned in the itinerary.
  • ‘Jain Meal’ on tour means food without onion & garlic served at Lunch and Dinner as per the tour itinerary, not necessarily before sunset. It may be a buffet service or a table service.
  •  ‘VISA’ means ‘Visitor’s International Stay Admission’ is a conditional authorization granted by the immigration authorities of a territory to foreigners allowing them to enter, remain within, or to leave that territory for a specified period of time. This is in the form of a paper authorisation or a stamp/sticker endorsed on the applicant’s passport. sr twin solutions is a facilitator and does not have any role in the granting / rejecting of the Visa.
  • ‘Force Majeure’ means an event or circumstance not within the control, directly or indirectly, of SR Twin Solutions in its ability to perform its obligations/ responsibilities regarding the tour, including
  • war, hostile invasion, act of foreign enemies;
  • rebellion, revolution, terrorism, insurrection or civil war;
  • political unrest, government orders, riots, commotion, disorder, curfews, strikes, lockouts etc.;
  • any act or omission of any government instrumentality;
  • a change in legal requirements;
  • infectious diseases, epidemic, pandemic;
  • explosion, fire, flood, drought, tsunami, earthquake, volcanic eruption, hurricane, tempest, typhoon, cyclone, snowstorm, thunderstorm, landslides and other exceptional natural calamities and acts of God;
  • ionizing radiation or contamination by radioactivity from any nuclear fuel/ waste or radioactive toxic explosive of any nuclear assembly;

         Refund and cancellation policy

  • ‘Cancellation Policy’ means a policy laid down in SR Twin Solutions ‘Terms and Conditions’ wherein applicable cancellation charges are specified which are to be borne by the guests on cancellation of their tour.
  • ‘Cancellation Charge’ means a charge borne by the guest upon cancelling their tour for any reason whatsoever.
  • ‘Refund’ means repayment of the sum of money to the guest paid by him/her at the time of booking the tour after deducting the applicable cancellation charge.
  • ‘Future Tour Voucher’ (FTV) means a credit voucher of a specified value issued by SR Twin Solutions on cancellation of the tour. FTV must be utilized by the guest/s for booking their future tour with SR Twin Solutions within the specified period and as per the agreed terms indicated in the said FTV.
  • ‘Tour Transfer Charge’ (TTC) means ‘estimated maximum charge’ that the guest may have to pay if their booked tour is being postponed due to the occurrence of certain unavoidable / Force Majeure situation.
  • ‘Operational Expense’ means expenses that SR Twin Solutions has to incur through its normal course of business to conduct its tours and business operations.
  • ‘Jurisdiction’ means the geographical area over which a court or government body has the power and right to exercise authority. For any legal matter involving the company, parties hereto agree to confer exclusive jurisdiction to Mumbai Courts / Forums.
  • Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound and any independent service through Sales Channels or Online through website/ mobile app:
  • Any guest who enquires about or purchases any product offered by SR Twin Solutions through its website, mobile application, branch office, sales office or call centre agrees to enter into a contract with SR Twin Solutions. A contract is said to have been executed by both the parties i.e. SR Twin Solutions and the guest. Once a contract is executed, both the parties are bound by the ‘Terms and Conditions’ mentioned on SR Twin Solutions’s website/ travel planner/ brochure/ booking form. 
  • When a guest books the product/ service offered by SR Twin Solutions, provides his/her information and consent for initiating the booking and thereafter makes the payment of registration amount, indicates that the guest is interested in the tour and has read, understood and accepted all the ‘Terms and Conditions’ mentioned on SR Twin Solutions website/ travel planner/ brochure / booking form.
  • In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding and accepting all the SR Twin Solutions ‘Terms and Conditions’ mentioned on the website/ travel planner/ brochure / booking form. 
  • A guest must be eighteen (18) years or above to make a booking with SR Twin Solutions.
  • A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest.
  • SR Twin Solutions reserves the right to accept or to decline any booking of any person/s or cancel the booking without assigning any reason.